Support

Open iOS Settings → Privacy & Security → Location Services → Safely, and make sure it's set to 'Always.' Background App Refresh must be on (Settings → General → Background App Refresh). If that's all correct, force-quit Safely and reopen it once.

Battery reporting requires the other person's app to have been opened at least once in the last 24 hours, with Low Power Mode off. It usually fixes itself after the next app open.

Codes expire 24 hours after they're generated. Tap 'Invite' on the family screen to generate a new one. Codes are always 6 digits, all numbers, no letters.

Subscriptions are managed by Apple, not Safely. Open the App Store app → tap your profile picture → Subscriptions → Safely → Cancel. The change applies at the end of your current billing period.

Open Safely → Settings → Account → 'Leave family' or 'Delete account.' Deletion removes all your data within 30 days, irreversibly.

Not yet. Safely is designed around iOS background location and Live Activities, which don't exist on the web. An Android version is on our roadmap.

No. We use Apple's Significant Location Change API and geofencing — the same battery-efficient system Find My uses. In our tests, Safely adds less than 2% to daily battery use on an iPhone 15.

Yes. Safely is not stealth tracking. Every family member sees the full family map — parents, kids, partners, grandparents. Transparency is a feature, not an afterthought.

Safely uses standard iOS background location. After you grant permission, the app updates location when it matters — arriving at a saved place, significant movement, or a family member checking in.

Anytime. Open the App Store app, tap your profile, tap Subscriptions, and cancel Safely. Your free trial continues through its final day. No retention calls, no guilt trips.

Anywhere iOS works and the App Store is available — 175+ countries. The app ships in English, Spanish, and French today, with more languages coming.

Your family can still see your last known location on the map. When you get your phone back and sign in with Apple, you're back in the family instantly — no data to migrate.

Yes, with parental setup. A parent creates the family, invites the child's device, and manages the account. We comply with COPPA: no data collected from children without verifiable parental consent. See our Privacy Policy for details.

No. Safely is a communication tool for families — a way to share arrival alerts and know everyone is where they should be. In an emergency, always call your local emergency number (911 in the US, 112 in EU, 911 in Mexico).